Support

Bioinformatics Support Services

The primary function of NCISF is to provide computational support for Barrine users. This ranges from systems related tasks such as software insallation and account set-up to direct assistance with bioinformatics analysis and diagnosing errors. Finally, we also welcome requests for script reviewing and general advice on computational approaches. Our staff have a diverse background and skillset, so you should not hesitate to contact us about any difficulties you encounter in the course of your analysis.
Support Centre

To ensure that all support requests are handled in a timely manner, we have employed a formal ticketing system. This provides a convenient interface for tracking support requests and creating new ones as well as a messageboard for information about maintenance and outages.

You can access the ticketing system at https://nci-ebi.assist.com. To access the system you will need an invitation, which you should have received when you were given your Barrine user account. If you did not receive an invitation, you can request access simply by emailing NCI-SF support.